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In the ever-evolving landscape of healthcare, the shift towards patient-centric care has become increasingly essential. Patients no longer want to be passive recipients of medical services but active participants in their healthcare journey. Recognizing this shift, igility has emerged as a pivotal player, working hand in hand with healthcare organizations to ensure a patient-centric approach to care. In this blog, we’ll delve into the importance of patient-centred care, and how igility is championing this paradigm shift, ultimately leading to enhanced patient satisfaction and experience while creating more time to care for patients.

The Evolution of Healthcare

In the traditional model of healthcare, the emphasis was primarily on disease management and symptom alleviation. However, patients often felt detached, their voices and preferences minimized in favour of clinical expertise. This approach did not account for the holistic needs of patients, which go beyond mere treatment of physical ailments. The evolution of healthcare has seen a growing realization that patient satisfaction, experience, and engagement are integral components of effective care.

What Is Patient-Centred Care?

Patient-centred care is an approach that prioritizes the individual patient’s needs, values, and preferences. It involves active collaboration between healthcare providers and patients in decision-making and treatment planning. In a patient-centred model, patients are not merely the subjects of care, but the partners in their healthcare journey. This approach acknowledges that patients are experts in their own lives and have valuable insights that can inform their care.

Why Patient-Centred Care Matters

Enhanced Patient Satisfaction: When patients are actively involved in their care, they are more likely to feel satisfied with the services provided. This can lead to a better overall patient experience and improved outcomes.

Better Communication: Patient-centred care fosters open and honest communication between healthcare providers and patients. Patients are more likely to share their concerns, ask questions, and provide valuable information when they feel heard and respected.

Improved Adherence: Patients who actively participate in their healthcare decisions are more likely to adhere to treatment plans, leading to better compliance and more successful outcomes.

Individualized Care: Patient-centred care allows for treatments that are tailored to each patient’s unique needs, rather than a one-size-fits-all approach.

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Highlighting igility‘s Specialized Services

In addition to championing patient-centred care, igility offers a range of specialized healthcare services, ensuring comprehensive support and efficiency for healthcare organizations:

Wound Care and PPE Procurement: igility streamlines the procurement process for wound care and PPE supplies through a group purchasing model (GPO), ensuring timely access to essential products. By optimizing the supply chain, healthcare facilities can focus more on patient care, creating a seamless and efficient experience for both patients and healthcare providers.

Safe Patient Handling Solutions: igility offers expertise in safe patient handling, promoting the well-being of patients and reducing the risk of injuries for healthcare staff. By providing appropriate equipment and training, igility enables healthcare facilities to create a safe and nurturing environment for patients while effectively managing the demands of patient care.

Executive Recruitment Services: Recognizing the critical role of leadership in healthcare, igility provides executive recruitment services tailored to the healthcare sector. By identifying and placing top-tier executives, igility assists healthcare organizations in building strong, effective leadership teams. This ensures that healthcare facilities have the right leadership in place to drive patient-centred care and overall organizational success.

Continuing Care Recruitment: igility understands the importance of qualified and dedicated staff in providing ongoing care. Their continuing care recruitment service focuses on sourcing and placing skilled healthcare professionals, such as CCAs, LPNs and RNs, and other Allied Health to ensure a high standard of care. This service ensures that healthcare organizations have access to the right professionals to provide exceptional, continuous care to patients.

Wound Care Program: igility takes its commitment to wound care to the next level with its specialized program in Nova Scotia. Wound consultants travel from site to site, collaborating with Long-Term Care (LTC) facilities across the province. These dedicated experts provide invaluable education and guidance to LTC staff, ensuring the highest standards of wound care. By bringing expert knowledge and resources directly to these facilities, igility‘s provincial program in Nova Scotia enhances the quality of care and wound management, benefiting both healthcare providers and, most importantly, the patients they serve.


Patient-centred care is no longer a buzzword; it’s a fundamental shift in the healthcare paradigm that recognizes patients as active participants in their health and well-being. By prioritizing patient satisfaction and experience, optimizing time resources, and specializing in essential services, igility is not only enhancing the quality of care but also improving healthcare outcomes, one patient at a time. This patient-centric approach promises a brighter, more engaged future for healthcare, where patients and providers work hand in hand to achieve the best possible results.

Ready to bring ‘agility’ into your healthcare organization? Contact us today to chat about our services.